Return Policy

Scope

PlayCurator supplies business buyers. Soft play equipment, indoor playgrounds and bounce houses are made to order in the colors, sizes and layouts confirmed for each project.

The proforma invoice issued for each order states the confirmed specification, payment terms, delivery terms and warranty. Where the proforma invoice and the policy differ, the proforma invoice applies.

Changes and cancellations

• Before production starts: changes to colors, sizes or layout can be requested. A cancellation is handled under the payment terms on the proforma invoice.
• After production starts: materials are already cut to the order. Changes may add cost and lead time, and the order can no longer be cancelled or returned for a change of mind.

Returns

Made-to-order products are not accepted for return, except where the goods delivered are defective or differ from the confirmed specification.

Inspection on arrival

• Check the cartons against the packing list when the shipment arrives.
• Note visible damage on the delivery document before signing.
• Take photos of the damaged carton, the label and the product.
• Report the problem promptly through the
  contact page
  , with the order number and photos.

Defects and wrong items

After the claim is reviewed, PlayCurator provides one of the following, depending on the case:

• Replacement parts or covers
• A replacement product
• A repair method with the parts needed
• A credit or refund for the affected items

Transport damage

Responsibility for transport risk follows the delivery terms on the proforma invoice. PlayCurator supplies the documents needed for a carrier or insurance claim.

Not covered

• Normal wear from use
• Damage from misuse, improper installation or cleaning with unsuitable chemicals
• Outdoor use of products made for indoor use
• Modifications or repairs made without written approval
• Small differences in color between production batches and screen images

How to file a claim

Send the order number, a description of the problem and photos through the contact page. The sales contact for the order replies with the next step.